1. Observe and protect
Record the symptoms, limit further damage where it's safe, and gather any relevant history on past repairs.
2. Evaluate the house and site
Roof pitch, valleys, overhanging trees, fascia condition, and where water finally discharges matter more than gutter color, particularly with some of the heaviest average rainfall of any major U.S. city and live oaks that shed year-round.
3. Define a written scope
Clarify preparation, protection, materials, access, permits, testing, cleanup, restoration, exclusions, and change-order rules.
4. Compare providers
Verify credentials and compare the reasoning and boundaries behind each proposal, not just the bottom line.
5. Inspect closeout
Confirm testing, cleanup, documentation, warranty terms, and ongoing maintenance responsibilities.